Patient Experience Coordinator - Mental Health Clinic

BEHAVIORAL HEALTH PRACTICE SERVICES LLC.; Burbank (CA); Vor Ort; USD 26.000 - 37.000; Vollzeit

Benefits dieser Stelle

Medical

Dental

Vision

AD&D

Short and long-term disability

Life insurance

401k retirement savings with employer?

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Zusammenfassung

The Practice Coordinator at LifeStance Health in Burbank, CA manages front office daily operations, delivering excellent in-person and telehealth patient service while supporting clinicians and staff.

Responsibilities include scheduling prep, patient check-in/out, payments and billing inquiries, coordinating with clinicians, and maintaining a welcoming, compliant office environment at 191 S Buena Vista St, Ste 300.

Qualifikationen

• Ability to multitask and prioritize duties to support delivery of high-quality patient experience.
• Strong written and verbal communication.
• Proficient in using Microsoft Office & EMRs.
• Ability to handle sensitive information (HIPAA).
• Flexible team player with reliability.

Aufgaben

• Create a positive work environment and support clinician and staff engagement.
• Prepare patient schedules, ensure paperwork and demographics are complete.
• Perform general office duties and maintain a clean, welcoming space.
• Provide outstanding customer service and address patient needs promptly.
• Support patients with telehealth access and portal issues.
• Greet and check in/out patients courteously and handle payments.
• Coordinate with clinicians on patient questions and appointment accuracy.

Kenntnisse

Multitasking

Teamwork

Communication skills

MS Office & EMRs

HIPAA confidentiality

Ausbildung

High School or equivalent

Associates or Bachelor's degree preferred

Tools

Microsoft Office

EMRs

Jobbeschreibung

The Practice Coordinator at LifeStance Health in Burbank, CA manages front office daily operations, delivering excellent in-person and telehealth patient service while supporting clinicians and staff.

Responsibilities include scheduling prep, patient check-in/out, payments and billing inquiries, coordinating with clinicians, and maintaining a welcoming, compliant office environment at 191 S Buena Vista St, Ste 300.