Front Desk Optometry Technician for Patient Experience

Physicians Eye Care Group; Greensboro (NC); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental coverage

Vision coverage

Company paid life insurance

Short-term disability

Free eyeglasses

Identity theft protection

Pet insurance

Employee Assistance Program (EAP)

Job summary

Physicians Eyecare Group in Greensboro, NC seeks a Doctor Technician to deliver outstanding customer service at the point of sale and to bridge clinical services with the retail team. You will support patient experiences with friendly, knowledgeable assistance and coordinate care across departments.

The role emphasizes teamwork, adaptability, and comfort with technology; optical or healthcare CS experience and HIPAA awareness are a plus. Benefits and growth opportunities provided.

Qualifications

• An associate's degree or advanced certification beyond high school.
• 2+ years of experience delivering outstanding customer service to patients or customers.
• Ability to communicate effectively with a diverse group of people.
• Passion for customer satisfaction and a positive demeanor.
• Proactive problem solving and multitasking in a team setting.
• Flexible schedule based on business needs and interest in technology.

Responsibilities

• Deliver an outstanding patient experience and support store goals.
• Greet patients, identify needs, and explain products and services.
• Answer inquiries and gather information for a positive experience.
• Schedule and confirm appointments and assist with order status.
• Maintain confidential patient records per HIPAA requirements.
• Perform basic housekeeping to uphold brand standards.

Skills

Customer service

Communication

Problem solving

Adaptability

Education

Associate's degree or certification

Tools

EMR software

POS system

Job description

Physicians Eyecare Group in Greensboro, NC seeks a Doctor Technician to deliver outstanding customer service at the point of sale and to bridge clinical services with the retail team. You will support patient experiences with friendly, knowledgeable assistance and coordinate care across departments.

The role emphasizes teamwork, adaptability, and comfort with technology; optical or healthcare CS experience and HIPAA awareness are a plus. Benefits and growth opportunities provided.