Optometry Patient Concierge & Technician

Physicians Eye Care Group; Blue Ridge (GA); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Eye glasses provided

Paid time off

Professional development

EAP

Commission on sales

Job summary

Physicians Eyecare Group is seeking a Doctor Technician to deliver outstanding patient service and support the seamless flow between clinical and retail teams. You will greet patients, answer questions, schedule visits, and assist with order status while upholding HIPAA standards.

Ideal candidates have 2+ years in customer service, an associate degree or certification, and comfort with technology. Optical experience is a plus, with a focus on friendly, proactive problem-solving.

Qualifications

• 2+ years as a customer service professional, ideally in healthcare/optometry.
• Strong communication skills with diverse groups.
• Comfort with technology and modern retail/clinical workflows.

Responsibilities

• Deliver outstanding patient experience and support store goals.
• Greet patients and assess needs; explain products and services.
• Answer inquiries and gather necessary information for a smooth visit.
• Schedule and confirm appointments.
• Assist with patient issue resolution and order status updates.
• Maintain HIPAA-compliant patient records and store cleanliness.

Skills

Customer service

Communication

Multitasking

Technology aptitude

HIPAA compliance

Education

Associate degree or certification

Job description

Physicians Eyecare Group is seeking a Doctor Technician to deliver outstanding patient service and support the seamless flow between clinical and retail teams. You will greet patients, answer questions, schedule visits, and assist with order status while upholding HIPAA standards.

Ideal candidates have 2+ years in customer service, an associate degree or certification, and comfort with technology. Optical experience is a plus, with a focus on friendly, proactive problem-solving.