Front Desk Operations Lead - Speech & Hearing

Stony Brook University; Setauket (NY); On-site; USD 42,000 - 62,000; Full time

Job summary

Stony Brook University Hospital is seeking an Administrative Front Desk Manager to support the Speech & Hearing program. This role ensures front desk coverage, supervises staff, handles patient scheduling, insurance authorizations, and quality control to maintain smooth daily operations.

The successful candidate will have a Bachelor's (or Associate with experience) in a healthcare setting, strong telecommunication skills, and the ability to train staff, manage inquiries, and uphold Joint

Qualifications

• Bachelor's degree or Associate's degree with healthcare administrative experience.
• Experience answering high-volume phones, scheduling, and processing insurance authorizations.
• Preference for supervisory experience and bilingual ability (English/Spanish).

Responsibilities

• Supervise front desk staff, monitor performance, and conduct evaluations.
• Train front desk staff and ensure adherence to policies and procedures.
• Ensure front desk coverage during hours of operation and manage time-off requests.
• Handle patient scheduling, registrations, billing questions, and insurance authorizations.
• Respond to patient inquiries and resolve complaints in a timely manner.

Skills

Front desk supervision

Healthcare administrative experience

Phone etiquette

Bilingual English & Spanish

Education

Bachelor's degree

Associate's degree + 3 years healthcare admin

Tools

Microsoft PowerPoint

Job description

Stony Brook University Hospital is seeking an Administrative Front Desk Manager to support the Speech & Hearing program. This role ensures front desk coverage, supervises staff, handles patient scheduling, insurance authorizations, and quality control to maintain smooth daily operations.

The successful candidate will have a Bachelor's (or Associate with experience) in a healthcare setting, strong telecommunication skills, and the ability to train staff, manage inquiries, and uphold Joint