Healthcare Front Desk Admin Manager – Lead Ops

Stony Brook University Medical Center; Setauket (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Stony Brook University Medical Center is seeking an Administrative Front Desk Manager for Speech & Hearing. The role supports departmental productivity and operational excellence while driving program goals.

Responsibilities include supervising front desk operations, training staff, ensuring coverage, handling high-volume calls, appointments, and insurance authorizations, and maintaining compliance with policies and Joint Commission standards.

Qualifications

• Experience with answering high-volume phones, triaging calls, and completing insurance authorizations.
• Ability to supervise front desk staff and monitor performance.
• Proficiency in coordinating administrative tasks in a healthcare setting.

Responsibilities

• Supervise front desk staff, monitor performance, and conduct evaluations.
• Train front desk staff and ensure adherence to policies and procedures.
• Ensure front desk coverage during hours of operation and manage scheduling.

Skills

Phone handling

Customer service

Insurance authorizations

Staff supervision

Education

Bachelor's degree

Associate's degree

Job description

Stony Brook University Medical Center is seeking an Administrative Front Desk Manager for Speech & Hearing. The role supports departmental productivity and operational excellence while driving program goals.

Responsibilities include supervising front desk operations, training staff, ensuring coverage, handling high-volume calls, appointments, and insurance authorizations, and maintaining compliance with policies and Joint Commission standards.