Healthcare Front Desk & Operations Lead

Stony Brook Medicine; Setauket (NY); On-site; USD 66,000 - 81,000; Full time

Job summary

Stony Brook Medicine in East Setauket, NY seeks an Administrative Front Desk Manager to support departmental productivity and operational excellence within the Speech & Hearing Department. You will supervise front desk staff, coordinate scheduling, ensure coverage, and enforce policies in a fast-paced healthcare setting.

Required: Bachelor's or Associate's degree with healthcare clerical experience; ability to handle high-volume calls, appointments, and insurance authorizations.

Qualifications

• Bachelor's or equivalent with healthcare clerical experience.
• Verification of degree required upon application.
• Experience answering high-volume phones, scheduling, and insurance authorizations.
• Bilingual in English and Spanish is preferred.
• Experience supervising staff in a high-volume office.

Responsibilities

• Supervise front desk staff including performance monitoring and evaluations.
• Train front desk staff and ensure adherence to policies and procedures.
• Ensure front desk coverage during hours of operation and manage time off.
• Identify and implement front desk process improvements.
• Answer high-volume calls, schedule appointments, check in patients, and handle billing.
• Obtain health insurance authorizations and manage insurance-related tasks.
• Handle patient questions and resolve complaints.
• Process purchasing requisitions and credit card orders.
• Serve as primary contact for administrative aspects of the program and facility issues.
• Maintain monthly/quarterly statistics for speech and audiology.
• Upload updated policies and ensure signage and waiting area compliance.
• Maintain a clean, organized wait room and update chemical inventory annually.
• Manage master appointment schedules and wait lists for speech therapy.
• Schedule interviews and candidate selections.

Skills

Front desk supervision

Staff training

Policy compliance

Customer service

Education

Bachelor's degree

Associate's degree

Tools

PowerPoint

Job description

Stony Brook Medicine in East Setauket, NY seeks an Administrative Front Desk Manager to support departmental productivity and operational excellence within the Speech & Hearing Department. You will supervise front desk staff, coordinate scheduling, ensure coverage, and enforce policies in a fast-paced healthcare setting.

Required: Bachelor's or Associate's degree with healthcare clerical experience; ability to handle high-volume calls, appointments, and insurance authorizations.