Administrative Front Desk Manager - Speech & Hearing

SB ADMINISTRATIVE SERVICES, LLC; Setauket (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Stony Brook University Medical Center is seeking an Administrative Front Desk Manager for Speech & Hearing. The role supports departmental productivity and operational excellence while driving program goals.

Responsibilities include supervising front desk operations, training staff, ensuring coverage, handling high-volume calls, appointments, and insurance authorizations, and maintaining compliance with policies and Joint Commission standards.

Qualifications

• Experience with answering high-volume phones, triaging calls, and completing insurance authorizations.
• Ability to supervise front desk staff and monitor performance.
• Proficiency in coordinating administrative tasks in a healthcare setting.

Responsibilities

• Supervise front desk staff, monitor performance, and conduct evaluations.
• Train front desk staff and ensure adherence to policies and procedures.
• Ensure front desk coverage during hours of operation and manage scheduling.

Skills

Phone handling

Customer service

Insurance authorizations

Staff supervision

Education

Bachelor's degree

Associate's degree

Job description

Job Description - Administrative Front Desk Manager - Speech & Hearing (2603770)

Administrative Front Desk Manager - Speech & Hearing

Position Summary

At Stony Brook Medicine, the Administrative Front Desk Manager supports departmental productivity, operational excellence, and the achievement of overall program goals.

Duties of the Administrative Front Desk Manager may include the following but are not limited to:

• Supervise front desk, includes performance monitoring, performance programs and evaluations. Requires routine individual sessions with administrative staff.
• Training front desk staff, monitoring productivity and ensuring staff are following policies and procedures.
• Responsible for ensuring front desk coverage for hours of operation. Managing front desk coverage with time off for the administrative staff.
• Monitor processes and discuss and implement front desk process improvements.
• Answering high volume phone calls, making patient appointments, checking in patients and patient billing.
• Obtain health insurance authorizations
• Manage patient questions and complaint resolution.
• Purchasing requisitions and credit card orders.
• Primary contact for all administrative aspects of the program and facility issues
• Monthly and quarterly statistics for speech and audiology.
• Responsible for uploading updated policies.
• Ensure front desk and waiting area signage/patient information is in Joint Commission compliance.
• Ensure that wait room is clean and organized.
• Annual chemical inventory update.

Qualifications

Required Qualifications

Bachelor's degree and at least 1 years of clerical/administrative experience working in a healthcare setting or an Associate's degree and at least 3 years of clerical/administrative experience working in a healthcare setting. Please Note: Verification of degree (e.g., diploma or official transcript) is required for this role. Upload of documentation must be included with your application for consideration. Experience with answering high volume phones, making appointments, triaging calls, and completing insurance authorizations.

Preferred Qualifications

1 or more years of medical office supervisory experience. 2 or more years of experience performing higher level office tasks such as managing staff activities, purchasing medical supplies, data entry for statistical analysis. Proficiency in Microsoft PowerPoint. Bilingual in English and Spanish. Experience training staff in a high volume phone office.

• Stony Brook Medicine is a smoke free environment.Smoking is strictly prohibited anywhere on campus, including parking lots and outdoor areas on the premises.
• All Hospital positions maybe subject to changes in pass days and shifts as necessary.
• This position may require the wearing of respiratory protection, which may prohibit the wearing of facial hair.
• This function/position maybe designated as "essential." This means that when the Hospital is faced with an institutional emergency, employees in such positions may be required to remain at their work location or to report to work to protect, recover, and continue operations at Stony Brook Medicine, Stony Brook University Hospital and related facilities.

Prior to start date, the selected candidate must meet the following requirements:

• Successfully complete pre-employment physical examination and obtain medical clearance from Stony Brook Medicine's Employee Health Services*
• Complete electronic reference check with a minimum of three (3) professional references.
• Successfully complete a 4panel drug screen*
• Meet Regulatory Requirements for pre employment screenings.
• Provide a copy of any required New York State license(s)/certificate(s).

Failure to comply with any of the above requirements could result in a delayed start date and/or revocation of the employment offer.

*The hiring department will be responsible for any fee incurred for examination.

Anticipated Pay Range

The salary range for this position is listed below. This range reflects Stony Brook University Hospital’s good faith and reasonable estimate of potential compensation at the time of posting.

The final offer will be determined based on the candidate’s verified years of relevant, comparable experience. Please note that misrepresentation or inflation of experience may result in disqualification from the hiring process or termination of employment if hired.

Some positions may also include annual supplemental pay, such as:

• Location Pay: for UUP, CSEA, and PEF full-time positions
• Shift Differentials: Additional pay for evening, night, or other supplemental shifts (e.g., inconvenience pay, geographic pay, or other applicable differentials)

At Stony Brook University Hospital, your compensation extends beyond your paycheck. We offer comprehensive benefits including generous leave, health insurance, and participation in the state pension system that contribute significantly to your overall total rewards package.

Stony Brook Medicine integrates and elevates all of Stony Brook University’s health-related initiatives: education, research and patient care. It includes our Health Sciences schools — Medicine, Dental, Health Professions, Nursing and Social Welfare—a Program in Public Health,as well as Stony Brook University Hospital, Stony Brook Children’s Hospital,Stony Brook Southampton Hospital, Stony Brook Eastern Long Island Hospital, Long Island State Veterans Home, andmore than 200 community-based healthcare settings throughout Suffolk County.

Stony Brook University is committed to excellence in diversity and the creation of an inclusive learning, and workingenvironment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws.

Job Number

2603770

Job Field

Administrative & Professional (non-Clinical)

Official Job Title

TH Staff Assistant I

Schedule

Full-time

Shift

Day Shift

Shift Hours

8:00 AM - 4:00 PM or 9:00 AM - 5:00 PM with flexibility based on the needs of the department

Pass Days

Sat, Sun

Salary Grade : SL2