Hospital IT Help Desk Supervisor — Shift Lead

KARIER

Stony Brook (NY)

Sur place

USD 71 000 - 87 000

Plein temps

Il y a 10 jours

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Résumé du poste

Stony Brook Medicine is seeking a Help Desk Supervisor to oversee daily shift operations, monitor workflow, and ensure timely resolution of issues affecting the hospital's IT services. The role requires coordinating staff, troubleshooting, and escalating complex problems to ensure minimal downtime for patient care systems.

The ideal candidate will have a Bachelor's degree in IT, 5+ years in a Help Desk environment, and strong communication skills.

Qualifications

Bachelor's degree in Information Technology or related field; degree verification required.
At least 5 years of experience in a Help Desk, Service Desk or technical support environment.
Knowledge of PCs, peripherals, printers and their functions; experience troubleshooting PCs and printers in a network environment.
Excellent oral and written communication skills; outstanding customer service.

Responsabilités

Oversee the activities of the Help Desk department shift, including staff scheduling, training and monitoring.
Ensure information about problems is captured in the ITSM system for resolution and tracking.
Monitor availability of electronic patient care systems and escalate problems to appropriate IT groups.
Follow SOPs to resolve problems with computer equipment and escalate as needed.
Prepare regular reports on department activities; maintain knowledge base and SOP updates.
Perform occasional physical tasks and operate standard office equipment.
All other duties as assigned.