Healthcare Call Center Lead Scheduling & Ops

SB CLINICAL PRACTICE MANAGEMENT PLAN INC; Stony Brook (NY); On-site; USD 50,000 - 62,000; Full time

Job summary

Stony Brook CPMP is seeking a Call Center Supervisor to oversee call center staff and operations in Stony Brook, NY. The role emphasizes supervising staff, prioritizing work, and scheduling patient appointments.

The incumbent will monitor performance, coordinate with the office manager, and ensure full physician schedules while addressing inquiries and insurance issues. Strong communication and healthcare terminology knowledge are essential.

Qualifications

• Associate’s degree required; in lieu of degree, 2 years more healthcare experience accepted.
• Four years of full-time experience in a physician practice or healthcare environment.
• Previous supervisory experience.
• Knowledge of medical terminology.
• Proficiency in Microsoft Office.
• Experience with EMR preferred.
• Experience with an appointment scheduling system preferred.
• Bachelor’s Degree preferred.

Responsibilities

• Supervise call center staff and must have ability to perform all jobs under his/her supervision.
• Maintain and improve call center operations by monitoring system performance, identifying and resolving problems, preparing and completing action plans, and completing system audits and analyses.
• Works closely with clinic office manager to troubleshoot issues with patient registration and scheduling.
• Monitors the assignment of duties to staff and makes required adjustments to optimize efficiency within the call center.
• Screens medical calls and answers routine phone inquiries.
• Schedules patient appointments in computer system.
• Ensures that physician schedules are full at all times; calls new consults, wait lists and schedule patients appropriately.
• Resolves insurance authorization issues.
• Recommends disciplinary action of call center to Administrator.
• Perform all other duties as assigned by management.

Skills

Excellent communication skills

Knowledge of medical terminology

Proficient in Microsoft Office

Previous supervisory experience

Education

Associate’s degree; or 2 years experience in healthcare

Four years of full-time healthcare experience

Bachelor’s Degree (preferred)

Tools

EMR

Appointment scheduling system

Job description

Stony Brook CPMP is seeking a Call Center Supervisor to oversee call center staff and operations in Stony Brook, NY. The role emphasizes supervising staff, prioritizing work, and scheduling patient appointments.

The incumbent will monitor performance, coordinate with the office manager, and ensure full physician schedules while addressing inquiries and insurance issues. Strong communication and healthcare terminology knowledge are essential.