Administrative Front Desk Manager - Speech & Hearing

Stony Brook Medicine; Setauket (NY); On-site; USD 66,000 - 81,000; Full time

Job summary

Stony Brook Medicine in East Setauket, NY seeks an Administrative Front Desk Manager to support departmental productivity and operational excellence within the Speech & Hearing Department. You will supervise front desk staff, coordinate scheduling, ensure coverage, and enforce policies in a fast-paced healthcare setting.

Required: Bachelor's or Associate's degree with healthcare clerical experience; ability to handle high-volume calls, appointments, and insurance authorizations.

Qualifications

• Bachelor's or equivalent with healthcare clerical experience.
• Verification of degree required upon application.
• Experience answering high-volume phones, scheduling, and insurance authorizations.
• Bilingual in English and Spanish is preferred.
• Experience supervising staff in a high-volume office.

Responsibilities

• Supervise front desk staff including performance monitoring and evaluations.
• Train front desk staff and ensure adherence to policies and procedures.
• Ensure front desk coverage during hours of operation and manage time off.
• Identify and implement front desk process improvements.
• Answer high-volume calls, schedule appointments, check in patients, and handle billing.
• Obtain health insurance authorizations and manage insurance-related tasks.
• Handle patient questions and resolve complaints.
• Process purchasing requisitions and credit card orders.
• Serve as primary contact for administrative aspects of the program and facility issues.
• Maintain monthly/quarterly statistics for speech and audiology.
• Upload updated policies and ensure signage and waiting area compliance.
• Maintain a clean, organized wait room and update chemical inventory annually.
• Manage master appointment schedules and wait lists for speech therapy.
• Schedule interviews and candidate selections.

Skills

Front desk supervision

Staff training

Policy compliance

Customer service

Education

Bachelor's degree

Associate's degree

Tools

PowerPoint

Job description

Position Summary

At Stony Brook Medicine, the Administrative Front Desk Manager supports departmental productivity, operational excellence, and the achievement of overall program goals.

Duties

• Supervise front desk, includes performance monitoring, performance programs and evaluations. Requires routine individual sessions with administrative staff.
• Training front desk staff, monitoring productivity and ensuring staff are following policies and procedures.
• Responsible for ensuring front desk coverage for hours of operation. Managing front desk coverage with time off for the administrative staff.
• Monitor processes and discuss and implement front desk process improvements.
• Answering high volume phone calls, making patient appointments, checking in patients and patient billing.
• Obtain health insurance authorizations
• Manage patient questions and complaint resolution.
• Purchasing requisitions and credit card orders.
• Primary contact for all administrative aspects of the program and facility issues
• Monthly and quarterly statistics for speech and audiology.
• Responsible for uploading updated policies.
• Ensure front desk and waiting area signage/patient information is in Joint Commission compliance.
• Ensure that wait room is clean and organized.
• Annual chemical inventory update.
• Perform master appointment schedule changes.
• Manage and maintain the speech therapy wait list, coordinating patient scheduling and prioritizing
• Schedule interviews and candidates for positions

Qualifications

Required Qualifications

Bachelor's degree and at least 1 years of clerical/administrative experience working in a healthcare setting or an Associate's degree and at least 3 years of clerical/administrative experience working in a healthcare setting.

Please Note: Verification of degree (e.g., diploma or official transcript) is required for this role. Upload of documentation must be included with your application for consideration.

Experience with answering high volume phones, making appointments, triaging calls, and completing insurance authorizations.

Preferred Qualifications

1 or more years of medical office supervisory experience. 2 or more years of experience performing higher level office tasks such as managing staff activities, purchasing medical supplies, data entry for statistical analysis. Proficiency in Microsoft PowerPoint. Bilingual in English and Spanish. Experience training staff in a high volume phone office.

Smoking Policy

• Stony Brook Medicine is a smoke free environment. Smoking is strictly prohibited anywhere on campus, including parking lots and outdoor areas on the premises.
• All Hospital positions maybe subject to changes in pass days and shifts as necessary.
• This position may require the wearing of respiratory protection, which may prohibit the wearing of facial hair.
• This function/position maybe designated as "essential." This means that when the Hospital is faced with an institutional emergency, employees in such positions may be required to remain at their work location or to report to work to protect, recover, and continue operations at Stony Brook Medicine, Stony Brook University Hospital and related facilities.

Pre-Employment Requirements

• Successfully complete pre-employment physical examination and obtain medical clearance from Stony Brook Medicine's Employee Health Services*
• Complete electronic reference check with a minimum of three (3) professional references.
• Successfully complete a 4 panel drug screen*
• Meet Regulatory Requirements for pre employment screenings.
• Provide a copy of any required New York State license(s)/certificate(s).

Failure to comply with any of the above requirements could result in a delayed start date and/or revocation of the employment offer.

• The hiring department will be responsible for any fee incurred for examination.

Anticipated Pay Range

The salary range for this position is listed below. This range reflects Stony Brook University Hospital’s good faith and reasonable estimate of potential compensation at the time of posting.

Some positions may also include annual supplemental pay, such as:

• Location Pay: for UUP, CSEA, and PEF full-time positions
• Shift Differentials: Additional pay for evening, night, or other supplemental shifts (e.g., inconvenience pay, geographic pay, or other applicable differentials)

At Stony Brook University Hospital, your compensation extends beyond your paycheck. We offer comprehensive benefits including generous leave, health insurance, and participation in the state pension system that contribute significantly to your overall total rewards package.

Stony Brook Medicine integrates and elevates all of Stony Brook University’s health-related initiatives: education, research and patient care. It includes our Health Sciences schools - Medicine, Dental, Health Professions, Nursing and Social Welfare - a Program in Public Health, as well as Stony Brook University Hospital, Stony Brook Children’s Hospital, Stony Brook Southampton Hospital, Stony Brook Eastern Long Island Hospital, Long Island State Veterans Home, and more than 200 community-based healthcare settings throughout Suffolk County.

Stony Brook University is committed to excellence in diversity and the creation of an inclusive learning, and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws.

Official Job Title

TH Staff Assistant I

Job Field

Administrative & Professional (non-Clinical)

Primary Location

US-NY-East Setauket

Department/Hiring Area

Speech & Hearing Dept

Schedule

Full-time

Posting Start Date

Oct 26, 2026

Posting End Date

Jan 24, 2027, 11:59:00 PM

Salary

$66,100 - $81,035 / Total

Salary Grade

SL2