Front Desk Operations Lead – Member Experience

Crunch Fitness; Kennesaw (GA); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Competitive hourly pay

Medical, Dental, and Vision Insurance

401(k) Retirement Plan

Paid Time Off

Life Insurance & Short-Term Disability

Free Crunch Fitness Membership

Discounted Personal Training Sessions

Ongoing training and career growth

Job summary

Crunch Fitness is seeking an energetic Front Desk Operations Manager to lead day-to-day member and staff experiences at the club. You will drive onboarding, training, and performance coaching while supporting membership goals and overall club performance.

As a leader with a sales mindset, you will foster a positive, high-energy environment, manage operations, and coach the team to deliver exceptional member experiences and results.

Qualifications

• Strong leadership and coaching abilities.
• Sales-oriented with a focus on customer service and results.
• Proficient at driving member retention strategies and conversions.
• Clear communication and motivational skills for coaching teams.
• Organized with attention to billing, reporting, inventory, and cleanliness.

Responsibilities

• Deliver a welcoming, positive environment for members and staff.
• Lead onboarding, training, and performance coaching for the club team.
• Drive member sales, retention, and satisfaction through proactive engagement.
• Coach staff on sales techniques to improve conversions and ACH enrollment.
• Organize member engagement events and community-building activities.
• Manage inventory, billing updates, and reporting accuracy.
• Hold weekly leadership meetings with club leaders to review performance.
• Oversee cleaning systems and protocols to maintain high standards.
• Support GM in achieving membership and revenue targets.

Skills

Leadership

Sales-minded

Customer service

Communication

Organization

Industry experience

Job description

Crunch Fitness is seeking an energetic Front Desk Operations Manager to lead day-to-day member and staff experiences at the club. You will drive onboarding, training, and performance coaching while supporting membership goals and overall club performance.

As a leader with a sales mindset, you will foster a positive, high-energy environment, manage operations, and coach the team to deliver exceptional member experiences and results.