Front Desk Lead: Sales & Member Experience Leader

Crunch, LLC; Placentia (CA); Hybrid; USD 51,577,000 - 57,308,000; Full time

Benefits offered by this job

Opportunity for advancement

Training & development

Wellness resources

Bonus based on performance

Company parties

Employee discounts

Free food & snacks

Job summary

Crunch Fitness is seeking a Front Desk Lead (FDL) to be the high-energy, sales-driven face of the club when management isn’t on site. You’ll lead the front desk, drive membership and personal training sales, and inspire the team with Crunch culture.

You’ll manage tours, inquiries, and registrations, handle the Engage platform and logs, renewals, and pricing, and support MSR training. This full‑time role offers growth, with a structured schedule and bonus opportunities.

Qualifications

• Front Desk Lead responsibilities include leading the front desk, driving sales, and upholding Crunch culture.
• Be the first point of contact for tours, inquiries, and registrations.
• Manage Engage platform and call logs, renewals, and member communications.
• Drive PT sales goals and support the PT team.
• Promote events, retail products, and social media updates.
• Monitor membership pricing across systems to ensure consistency.

Responsibilities

• Lead the front desk, drive sales, and elevate Crunch member experience.
• Be first-up for tours, inquiries, and VIP registrations.
• Manage Engage platform and call log records.
• Contact expiring prepaid members with renewal offers.
• Crush PT sales goals and support the PT team.
• Promote events and retail products.
• Manage club website and social media updates to drive engagement.
• Review pricing daily across systems.
• Assist with MSR training and help set sales goals.
• Cover opening and closing shifts as needed.
• Model professionalism and Crunch culture every shift.

Job description

Crunch Fitness is seeking a Front Desk Lead (FDL) to be the high-energy, sales-driven face of the club when management isn’t on site. You’ll lead the front desk, drive membership and personal training sales, and inspire the team with Crunch culture.

You’ll manage tours, inquiries, and registrations, handle the Engage platform and logs, renewals, and pricing, and support MSR training. This full‑time role offers growth, with a structured schedule and bonus opportunities.