Front Desk Lead: Sales & Member Experience

SIR Fitness LLC.; United States; On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Free Membership

Employee Discounts

Bonus/Commission Opportunities

Paid Time Off and Holidays

Health Benefits for Full-Time

Job summary

Crunch Fitness is seeking a Front Desk Lead to supervise the club’s front desk, drive membership and personal training sales, and maintain a high-energy member experience.

You will lead by example, manage daily operations, and mentor MSRs while ensuring top-notch service for every member who walks in. This role emphasizes hustle, consistency, and leadership within a fast-paced gym environment.

Qualifications

• Experience leading front‑desk operations and sales initiatives.
• Proven ability to drive member engagement and meet sales targets.
• Strong communication and team leadership abilities.

Responsibilities

• Lead the front desk and drive PT and member sales.
• Manage the Engage platform (Daily Activity Report + DLM call log).
• Contact expiring prepaid members with renewal offers.
• Promote events and retail products; handle club website and social media updates.
• Set sales goals and help train MSR team; cover opening/closing when needed.

Skills

Sales

Leadership

Customer service

Communication skills

Tools

Engage platform

Job description

Crunch Fitness is seeking a Front Desk Lead to supervise the club’s front desk, drive membership and personal training sales, and maintain a high-energy member experience.

You will lead by example, manage daily operations, and mentor MSRs while ensuring top-notch service for every member who walks in. This role emphasizes hustle, consistency, and leadership within a fast-paced gym environment.