Front Desk Lead: Lead, Sell & Elevate Member Experience

Crunch Fitness; Garden Grove (CA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Opportunity for advancement

Training & development

Wellness resources

Bonus based on performance

Company parties

Employee discounts

Free food & snacks

Job summary

Crunch Fitness is seeking a Front Desk Lead to be the high-energy, sales-driven face of the club. You will manage the front desk when management isn’t on site, drive tours and inquiries, and support membership and personal training sales, keeping the Crunch vibe alive for every member.

This role blends leadership with guest service. You’ll lead the MSR team, help set sales goals, cover opening/closing shifts, and coordinate promotions, website updates, and pricing checks to ensure a smooth,

Qualifications

• Proven leadership in a front desk or MSR role.
• Strong communication and guest-service skills.
• Sales-driven with a track record of hitting goals.
• Team player who helps others grow and succeed.
• High energy and positive Crunch culture ambassador.
• Thrives in fast-paced, member-focused environments.

Responsibilities

• Lead the front desk, drive sales, and elevate the Crunch vibe.
• Be first-up for tours, inquiries, and VIP registrations.
• Manage Engage platform and daily activity logs.
• Contact expiring prepaid members with renewal offers.
• Crush PT sales goals and support the PT team.
• Promote events and retail products; update website/socials.

Skills

Leadership

Sales

Communication

Team player

Energy

Job description

Crunch Fitness is seeking a Front Desk Lead to be the high-energy, sales-driven face of the club. You will manage the front desk when management isn’t on site, drive tours and inquiries, and support membership and personal training sales, keeping the Crunch vibe alive for every member.

This role blends leadership with guest service. You’ll lead the MSR team, help set sales goals, cover opening/closing shifts, and coordinate promotions, website updates, and pricing checks to ensure a smooth,