Front Desk Lead & Guest Experience Manager

Hyatt Place Austin/Arboretum; Austin (TX); On-site; USD 42,000 - 52,000; Full time

Job summary

Hyatt Place Austin/Arboretum is seeking a Front Desk Supervisor to deliver outstanding guest service at our busy Austin hotel. You will lead the front desk team, oversee check-in/out, and ensure smooth lobby operations.

The role requires strong communication, a passion for hospitality, and the flexibility to work weekends and holidays. Cash handling procedures must be followed, and guest satisfaction must be a daily priority.

Qualifications

• Front desk experience a plus.
• Strong communication and interpersonal skills.
• Ability to handle guest needs with professionalism.
• Familiarity with hospitality standards and procedures.
• Experience in a fast-paced customer service environment.

Responsibilities

• Provide high-quality guest service and anticipate guest needs.
• Oversee front office team including customer service reps and Night Audit.
• Follow cash handling and accounting procedures.
• Maintain knowledge of hotel services, hours of operation, and amenities.
• Manage administrative duties: scheduling, training, coaching, hiring.
• Ensure security and confidentiality of guest and hotel information.
• Respond to and resolve guest concerns promptly.
• Perform other duties as assigned.

Skills

Front desk

Customer service

Communication

Team collaboration

Positive attitude

Job description

Hyatt Place Austin/Arboretum is seeking a Front Desk Supervisor to deliver outstanding guest service at our busy Austin hotel. You will lead the front desk team, oversee check-in/out, and ensure smooth lobby operations.

The role requires strong communication, a passion for hospitality, and the flexibility to work weekends and holidays. Cash handling procedures must be followed, and guest satisfaction must be a daily priority.