Front Desk Experience Supervisor

Doubletree-By-Hilto; Austin (TX); Presencial; USD 40.000 - 44.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical and Dental coverage

Vision insurance

Vacation, Sick and Holiday leave

Pet insurance

401(k) with company match

Hotel room discounts

YouDecide discounts

Descripción de la vacante

DoubleTree by Hilton Austin is seeking a Front Office Assistant Manager-ready role to help oversee guest services, registrations and check-out while meeting brand standards. The position emphasizes guest satisfaction, accurate data entry, and smooth daily operations in a fast-paced hotel environment.

The role supports the Front Office Manager, delivers courteous service, handles cash, and collaborates with other departments to ensure a seamless guest experience.

Formación

• One year experience in customer service in hospitality or similar industry.
• Ability to deal with internal and external customers with tact and diplomacy to resolve conflicts.
• Ability to input information using a moderately complex computer system.

Responsabilidades

• Assist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction and financial goals.
• Greet guests with a friendly welcome; assist with check-in/check-out and provide accurate information on hours and local attractions.
• Complete registration, code electronic keys, post charges to guest rooms and balance a house bank.
• Answer phones promptly, input and relay messages, and manage mail, packages and faxes as requested.
• Resolve guest issues by researching the situation and offering effective solutions.
• Maintain attendance compliance and perform other duties as assigned.

Descripción del empleo

DoubleTree by Hilton Austin is seeking a Front Office Assistant Manager-ready role to help oversee guest services, registrations and check-out while meeting brand standards. The position emphasizes guest satisfaction, accurate data entry, and smooth daily operations in a fast-paced hotel environment.

The role supports the Front Office Manager, delivers courteous service, handles cash, and collaborates with other departments to ensure a seamless guest experience.