Assistant Front Office Manager - Guest Experience Leader

Thesaguaro; Austin (TX); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Free food & snacks

Health insurance

Help or transport service

Paid time off

Training & development

Vision insurance

Wellness resources

401(k)

401(k) matching

Dental insurance

Employee discounts

Job summary

LINE is seeking an Assistant Front Office Manager in Austin to lead guest services across the front desk and lobby, ensuring a smooth, professional experience for all guests.

The role emphasizes team leadership, scheduling, and collaboration with housekeeping, engineering, and food & beverage to deliver exceptional hospitality. A passion for startup culture and customer service is valued.

Qualifications

• High School diploma or equivalent.
• 3+ years in hospitality or service industry preferred.
• Strong communication skills and collaborative mindset.
• Ethical conduct and professional demeanor.
• Proficiency in Microsoft Office and Opera PMS.

Responsibilities

• Greet guests with a warm, professional presence and maintain eye contact.
• Be courteous and gracious, upholding high standards of appearance and conduct.
• Maintain inventory and assist with front office operations and processes.
• Coordinate with other departments for smooth guest experiences.
• Supervise front office functions to ensure quality service levels.
• Resolve guest complaints in a satisfactory manner.
• Assist in scheduling front office staff based on forecasted business levels.
• Provide clear instructions and guidance aligned with company policies.

Skills

Strong communication

Collaborative spirit

Problem solving

Attention to detail

Ethical conduct

Positive attitude

Education

High School diploma

Tools

Microsoft Office

Opera PMS

Job description

LINE is seeking an Assistant Front Office Manager in Austin to lead guest services across the front desk and lobby, ensuring a smooth, professional experience for all guests.

The role emphasizes team leadership, scheduling, and collaboration with housekeeping, engineering, and food & beverage to deliver exceptional hospitality. A passion for startup culture and customer service is valued.