Front Desk Supervisor and Guest Experience Lead

Hyatt Hotels Corporation; Austin (TX); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Health insurance

401(k) plan on Day One

Job summary

Hyatt Place Austin/Domain Area is seeking a Front Desk Supervisor to deliver exceptional guest service and lead the front office team in a fast-paced hotel environment. You will oversee customer service reps and Night Audit, ensure accurate cash handling, and maintain a thorough knowledge of hotel services and locations.

This role requires flexibility, an outgoing personality, and prior hospitality experience. Weekend and holiday availability may be required as business needs demand.

Qualifications

• Previous hospitality experience is required.
• Ability to stand and move at a fast pace for long periods; working long hours may be required.
• Must be available to work weekends and holidays as necessary.

Responsibilities

• Provide the highest quality service to guests, anticipating and exceeding their expectations.
• Oversee front office team including customer service reps and Night Audit.
• Follow cash handling and accounting procedures including hotel credit and check cashing procedures.
• Develop knowledge of hotel staff, services, hours of operation, room locations, room rates, amenities, and hotel surroundings.
• Handle administrative duties: scheduling, ordering, training, coaching and hiring.
• Ensure security and confidentiality of all guest and hotel information.
• Effectively respond to and resolve guest concerns or complaints.
• Perform other duties as assigned.

Skills

Flexibility

Team player

Outgoing personality

Hospitality experience

Weekend availability

Job description

Hyatt Place Austin/Domain Area is seeking a Front Desk Supervisor to deliver exceptional guest service and lead the front office team in a fast-paced hotel environment. You will oversee customer service reps and Night Audit, ensure accurate cash handling, and maintain a thorough knowledge of hotel services and locations.

This role requires flexibility, an outgoing personality, and prior hospitality experience. Weekend and holiday availability may be required as business needs demand.