Front Desk & Guest Experience Specialist

Hotel Management and Consulting, Inc.; Austin (TX); On-site; USD 17,000 - 28,000; Full time

Benefits offered by this job

Hourly Pay Dependent on Experience

DailyPay Access

Medical, Dental, Vision Benefits

Paid Time Off

Employee Assistance Program

Career Growth Opportunities

Job summary

Hotel Management & Consulting is seeking a positive, professional Guest Attendant to be the face of our property in Austin, TX. You will manage front office tasks, guest services, and daily operations with a focus on service excellence.

This on-site role offers benefits for full-time employees, including medical, dental, and vision, paid time off, and DailyPay access. Strong communication and problem-solving skills are essential for success and growth within the company.

Qualifications

• Minimum of one year in customer service; hotel operations experience preferred.
• Proficient computer skills.
• Excellent communication skills.
• Strong organizational, time management, and problem-solving abilities.
• Willing to work a changing schedule.

Responsibilities

• Front Office Operations: Reservations, renewals, check-outs, and check-ins; review front office paperwork and reports.
• Guest Services: Meet guest needs, conduct tours for potential guests, and fulfill special requests.
• Laundry Duties: Manage washing, drying, folding, and organizing linens and towels; keep laundry area tidy.
• Cleaning & Maintenance: Vacuum, dust, sanitize public areas, and stock supplies.
• Sales & Marketing: Assist with in-house guest sales and marketing to increase occupancy.
• Emergency Procedures: Follow property emergency procedures and ensure security.

Skills

Customer Service

Computer Skills

Communication Skills

Problem-solving

Tools

Front desk software

Job description

Hotel Management & Consulting is seeking a positive, professional Guest Attendant to be the face of our property in Austin, TX. You will manage front office tasks, guest services, and daily operations with a focus on service excellence.

This on-site role offers benefits for full-time employees, including medical, dental, and vision, paid time off, and DailyPay access. Strong communication and problem-solving skills are essential for success and growth within the company.