Front Desk Supervisor: Lead Guest Service & Ops

Aimbridge Hospitality LLC; Austin (TX); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability

401(k) Retirement Plan

Job summary

A premier hotel management company in Austin is looking for a Front Desk Supervisor to ensure exceptional service and smooth operations. The successful candidate will lead a team, handle guest interactions, and oversee various operational responsibilities. A minimum of 2-3 years in hospitality is required along with a high school diploma. Competitive benefits include medical coverage and a retirement plan.

Qualifications

• At least 2 to 3 years of progressive experience in a hotel or related field required.
• Must have a valid driver's license.
• Previous supervisory experience preferred.

Responsibilities

• Greet guests with a friendly and helpful attitude.
• Track logs and reports to ensure all processes are followed.
• Be informed about rates, packages, and promotions.
• Foster good communication and teamwork among staff members.
• Address guest concerns effectively.
• Lead by example and follow all standards and regulations.

Skills

Guest Interaction

Operational Oversight

Team Leadership

Problem Solving

Technical Skills

Education

High School diploma or equivalent

College coursework in a related field

Job description

A premier hotel management company in Austin is looking for a Front Desk Supervisor to ensure exceptional service and smooth operations. The successful candidate will lead a team, handle guest interactions, and oversee various operational responsibilities. A minimum of 2-3 years in hospitality is required along with a high school diploma. Competitive benefits include medical coverage and a retirement plan.