Front Desk Lead & Guest Experience Manager

Hyatt Place Austin Downtown; Austin (TX); On-site; USD 55,000 - 70,000; Full time

Job summary

Hyatt Place Austin Downtown is seeking a Front Desk Manager to lead daily Front Office operations, coach agents and supervisors, and ensure guests receive outstanding service. The role emphasizes shift-flow management, proactive hiring, and acting as the brand ambassador in a dynamic hotel environment.

You will manage payroll, scheduling, and other hands-on duties while developing a high-performing team dedicated to the Hyatt standard of guest care.

Qualifications

• Leadership experience and any experience with the specific brand hotel or upscale property is a bonus.
• A passion for service with a positive, can-do attitude.
• The desire to develop and coach associates and create an environment for your team to thrive.
• Ability to creatively problem solve and execute against the strategy and deliver results.

Responsibilities

• Carry out daily shift operations of the Front Office department.
• Provide leadership, training and shift flow management while coaching front desk agents and supervisors.
• Create proactive hiring plans and assist in hourly interviews.
• Provide the highest quality of service to guests and ensure associates do the same, acting as an ambassador of Hyatt Place Austin Downtown
• Perform hands-on duties and be responsible for tasks such as financials, payroll, scheduling, etc.

Skills

Leadership experience

Brand knowledge

Service oriented

Coaching/Developing team

Job description

Hyatt Place Austin Downtown is seeking a Front Desk Manager to lead daily Front Office operations, coach agents and supervisors, and ensure guests receive outstanding service. The role emphasizes shift-flow management, proactive hiring, and acting as the brand ambassador in a dynamic hotel environment.

You will manage payroll, scheduling, and other hands-on duties while developing a high-performing team dedicated to the Hyatt standard of guest care.