Front Desk Manager — Luxury Hotel Leadership & Growth

ARRIVE Hotel Austin; Austin (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive benefits package

Paid time off

Career development

Employee discounts

Job summary

ARRIVE Austin is seeking a Front Desk Manager to lead Front Desk Agents and Night Auditors, stepping in as Manager on Duty and ensuring a consistently high standard of guest service.

You will coach the team, enforce SOPs, manage guest concerns, and partner with the General Manager on improvements, cost savings, and vendor relations. Family-friendly schedule and fast-paced environment offered.

Qualifications

• Minimum 2 years of supervisory experience in a luxury, lifestyle, or boutique hotel.
• Experience with Opera or a similar property management system.
• Strong verbal and written communication skills; excellent judgment and prioritization.
• Comfortable working as part of a team in a fast-paced environment.
• Flexible schedule, including weekends and holidays.

Responsibilities

• Oversee Front Desk Agents and Night Auditors — hold regular team meetings, coach, and motivate.
• Ensure full compliance with hotel operating controls, SOPs, policies, and service standards.
• Handle guest complaints and oversee service recovery procedures.
• Serve as Manager on Duty in the GM's absence, making decisions in the hotel's best interest.
• Partner with the GM on improvement actions, cost savings, and vendor/supply management.
• Support training, scheduling, and payroll for the team, including timecard approval.
• Supervise on-property team members during shifts, owning accountability for guest issues.
• Respond to audits and drive continual improvement across the department.

Skills

Supervisory experience

Opera PMS

Communication skills

Tools

Opera PMS

Job description

ARRIVE Austin is seeking a Front Desk Manager to lead Front Desk Agents and Night Auditors, stepping in as Manager on Duty and ensuring a consistently high standard of guest service.

You will coach the team, enforce SOPs, manage guest concerns, and partner with the General Manager on improvements, cost savings, and vendor relations. Family-friendly schedule and fast-paced environment offered.