Front Desk Guest Services Specialist

InTown Lessee Services LLC; Snellville (GA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Weekly pay

PTO to full-time employees

Health, dental, vision, life and?disab

401k with company match

Job summary

InTown Suites is seeking a Guest Services Representative to assist guests efficiently and courteously at our Snellville property. You will cover front office duties in the General Manager’s absence, ensuring smooth check-ins/outs and guest satisfaction.

Role requires strong computer skills, English proficiency, and the ability to handle multiple tasks with professionalism. Full-time benefits include health coverage, 401(k), and weekly pay.

Qualifications

• Possess a valid driver’s license, current auto insurance and a functioning automobile.
• Read, speak, write and understand the English language to interact with guests, staff, handle administrative duties, etc.
• Sufficient mathematical skills to calculate room revenue, average rate, occupancy percentage and balance a cash bank, etc.
• General computer proficiency.
• Possess thorough knowledge of Front Office and related department operations, service standards and techniques, guest relations and etiquette, upselling techniques, to ensure the effective operation of the front office and related departments.

Responsibilities

• Ensures reservations are taken correctly and courteously
• Represent hotel in a professional and courteous manner, check guests in and out in a timely and efficient manner
• Must be proficient in computer operating system
• Available at all times to deal with guest issues in a professional manner
• Notify General Manager or equivalent immediately of any guest, employee, or cash concerns
• Provide guidance to property staff as needed
• Ensure compliance of safety and security standards
• Reports to Regional Operations Manager in General Manager’s absence
• Responsible for bank deposits in General Manager’s absence
• Identify and follow up on life/safety issues and inspection issues
• Notify General Manager or equivalent immediately of any safety and/or security violations of policy
• Leave all desk and office areas in a clean and neat manner
• Take responsibility for ensuring that property is always clean and free of any trash and debris
• Travel to other properties within the market and to the bank

Skills

Driver's license

Computer proficiency

English proficiency

Customer service

Job description

InTown Suites is seeking a Guest Services Representative to assist guests efficiently and courteously at our Snellville property. You will cover front office duties in the General Manager’s absence, ensuring smooth check-ins/outs and guest satisfaction.

Role requires strong computer skills, English proficiency, and the ability to handle multiple tasks with professionalism. Full-time benefits include health coverage, 401(k), and weekly pay.