Front Desk & Guest Services Coordinator

Recovery Centers of America; Westminster (CA); On-site; USD 20,000 - 29,000; Full time

Job summary

Recovery Centers of America is seeking a Receptionist to provide friendly, efficient customer service and create a welcoming atmosphere for guests and residents. The role includes handling calls, greeting visitors, mail, and general office duties.

The position requires a High School Diploma and experience in customer-facing roles, with proficiency in Microsoft Office and switchboard operations. Confidentiality is essential, and HIPAA awareness is expected.

Qualifications

• High School Diploma required.
• Prior experience working with the public required.
• Knowledge of Microsoft Office.
• Knowledge of switch board operation.
• Clerical and customer service skills.
• Excellent writing and communication skills.
• Ability to multi-task.
• Adhere to strict confidentiality with focus on sensitive material, HIPAA.

Responsibilities

• Answering incoming phone calls to facility.
• Directs calls to the appropriate individual.
• Greets guests, new clients, and residents with warmth and passion.
• Assists in handling of incoming and outgoing mail.
• Filing.
• Ordering supplies.
• Handling all maintenance orders for the facility.

Skills

Customer service

Microsoft Office

Switchboard operation

Communication skills

Confidentiality (HIPAA)

Multi-tasking

Education

High School Diploma

Job description

Recovery Centers of America is seeking a Receptionist to provide friendly, efficient customer service and create a welcoming atmosphere for guests and residents. The role includes handling calls, greeting visitors, mail, and general office duties.

The position requires a High School Diploma and experience in customer-facing roles, with proficiency in Microsoft Office and switchboard operations. Confidentiality is essential, and HIPAA awareness is expected.