Front Desk & Guest Services Associate

Recovery Centers of America; Westminster (MA); On-site; USD 20,000 - 29,000; Full time

Job summary

Recovery Centers of America in Westminster, MA is seeking a friendly receptionist to deliver excellent customer service and create a welcoming atmosphere for guests and residents.

You will answer calls, direct inquiries, handle mail, manage supplies, and assist with maintenance requests. The role requires a high school diploma, strong communication, confidentiality (HIPAA), and proficiency with Microsoft Office. Work Monday–Friday, 8:00 a.m. – 4:30 p.m., at $18 per hour.

Qualifications

• High School Diploma required.
• Experience working with the public required.
• Proficient with Microsoft Office.
• Knowledge of switchboard operation.
• Strong clerical and customer service skills.
• Excellent writing and communication skills.
• Ability to multi-task.
• Adhere to strict confidentiality with HIPAA.

Responsibilities

• Answer incoming calls to facility.
• Direct calls to the appropriate individual.
• Greet guests, new clients, and residents with warmth and passion.
• Assist in handling of incoming and outgoing mail.
• Filing.
• Ordering supplies.
• Handling all maintenance orders for the facility.

Skills

Public interaction experience

Clerical skills

Customer service skills

Writing and communication

Multitasking

HIPAA confidentiality

Integrity/ confidentiality

Education

High School Diploma

Tools

Microsoft Office

Switchboard operation

Job description

Recovery Centers of America in Westminster, MA is seeking a friendly receptionist to deliver excellent customer service and create a welcoming atmosphere for guests and residents.

You will answer calls, direct inquiries, handle mail, manage supplies, and assist with maintenance requests. The role requires a high school diploma, strong communication, confidentiality (HIPAA), and proficiency with Microsoft Office. Work Monday–Friday, 8:00 a.m. – 4:30 p.m., at $18 per hour.