Front Desk & Guest Experience Specialist

Chateau-Rehabilitation-and-Healthcare-Center; Fort Wayne (IN); On-site; USD 30,000 - 42,000; Full time

Job summary

Chateau-Rehabilitation-and-Healthcare-Center is seeking a courteous front desk receptionist to handle inquiries and support residents, visitors, and staff. The role includes answering calls, greeting guests, and performing routine administrative tasks.

The ideal candidate will have a high school diploma, proficiency with Microsoft Office, and the ability to multitask under pressure while maintaining a professional appearance. Some security procedures and data handling are involved.

Qualifications

• High school diploma or equivalent.
• Proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Ability to multitask, prioritize, and work under pressure.
• Professional appearance and demeanor.
• Resourceful, tactful, and proactive in dealing with issues.

Responsibilities

• Operates telephone switchboard to answer, screen and forward calls, providing information and taking messages.
• Greets all visitors entering the facility and will direct or escort them to their destination
• Assists residents, family members, employees and other visitors as needed.
• Performs general administrative tasks such as word processing and data entry.
• Maintains security by following procedures and controlling access (i.e. monitor logbook and surveillance footage).
• Maintain the general filing system and file all correspondences appropriately.
• Receive and sort daily mail/delivery/couriers.
• Reports any issues or concerns with residents to the Administrator.
• Other duties as assigned.

Skills

Multitasking

Under pressure

Professional demeanor

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Chateau-Rehabilitation-and-Healthcare-Center is seeking a courteous front desk receptionist to handle inquiries and support residents, visitors, and staff. The role includes answering calls, greeting guests, and performing routine administrative tasks.

The ideal candidate will have a high school diploma, proficiency with Microsoft Office, and the ability to multitask under pressure while maintaining a professional appearance. Some security procedures and data handling are involved.