Front Desk Concierge - Recovery Center

Basecamp Recovery Center; Columbus (OH); On-site; USD 32,000 - 38,000; Full time

Job summary

Basecamp Recovery Center in Columbus, OH is seeking a Front Desk Receptionist to greet clients, manage admissions and check-ins, and maintain a welcoming, organized front desk environment within our recovery center.

You will answer phones, schedule appointments in the EHR, support administrative tasks, and uphold HIPAA confidentiality while delivering professional, compassionate service to a diverse client population.

Qualifications

• Experience in customer-facing roles, preferably in healthcare or recovery settings.
• Excellent communication and interpersonal skills with a compassionate demeanor.
• Ability to multitask in a fast-paced front-desk environment.

Responsibilities

• Greet clients and visitors, check them in/out, and maintain a welcoming lobby.
• Answer phones, relay messages, and route inquiries to appropriate staff.
• Schedule, confirm, and update appointments in the EHR system.
• Maintain client records with confidentiality and HIPAA compliance.
• Assist with basic administrative tasks and front-desk logistics.

Skills

Customer service

Front desk

Communication

Multitasking

HIPAA compliance

Tools

MS Office

Job description

Basecamp Recovery Center in Columbus, OH is seeking a Front Desk Receptionist to greet clients, manage admissions and check-ins, and maintain a welcoming, organized front desk environment within our recovery center.

You will answer phones, schedule appointments in the EHR, support administrative tasks, and uphold HIPAA confidentiality while delivering professional, compassionate service to a diverse client population.