Front Desk & Guest Services Concierge

Guest Services, Inc.; Town of Ticonderoga (NY); Sur place; USD 22 000 - 30 000; Plein temps

Résumé du poste

Guest Services, Inc. is seeking a Front Desk Agent to perform check-in/check-out, reservations, and switchboard duties across our hospitality sites. The role requires strong customer service skills and the ability to manage walk-in traffic with a welcoming demeanor.

The position involves administering payments, maintaining accurate folio postings, and coordinating with housekeeping. A High School Diploma is preferred, and candidates should be at least 16 years old.

Qualifications

• High School Diploma preferred; minimum 16 years of age.
• Clerical skills include typing, filing and handling cash registers.
• Strong interpersonal and communication abilities; able to multi-task.

Responsabilités

• Provide administrative, reception and program support to management and staff.
• Manage phone activity and provide general knowledge to callers.
• Greet walk-in customers and sign in guests; coordinate reservations.
• Register and assign rooms; provide quotes and upsell rates where possible.
• Coordinate with Front Desk and Housekeeping; verify charges and postings.
• Balance cash at the start and end of shifts; handle guest inquiries.
• Address guest complaints within authority or escalate to management.
• Maintain safety awareness and report issues to supervisor.

Connaissances

Customer service

Clerical skills

Typing

Cash register operation

Interpersonal skills

Multitasking

Computer proficiency

Formation

High School Diploma

Outils

Reservations system

POS system

Description du poste

Guest Services, Inc. is seeking a Front Desk Agent to perform check-in/check-out, reservations, and switchboard duties across our hospitality sites. The role requires strong customer service skills and the ability to manage walk-in traffic with a welcoming demeanor.

The position involves administering payments, maintaining accurate folio postings, and coordinating with housekeeping. A High School Diploma is preferred, and candidates should be at least 16 years old.