Guest Services Concierge

guestservices; New York (NY); On-site; USD 26,000 - 30,000; Full time

Job summary

Guest Services in New York, NY is seeking a Front Desk Agent to perform desk attendant functions including checking guests in and out, handling reservations, and operating the switchboard with a focus on welcoming service.

The role requires strong customer service skills, clerical proficiency, and the ability to manage multiple tasks such as sign-ins, room assignments, quote generation, and guest inquiries while maintaining accuracy and a friendly demeanor.

Qualifications

• High School Diploma preferred; minimum 16 years old.
• Clerical skills including typing, filing, cash register, maintenance of records.
• Computer proficiency.
• Strong interpersonal and communication abilities.

Responsibilities

• Provide administrative, reception and program support to management and staff.
• Manage phone activity and provide general knowledge to callers.
• Greet customers, sign in walk-ins, and coordinate guest flow.
• Register and assign rooms; provide quotes and upsell rates.
• Balance cash and postings; collect payments; manage guest folios.
• Coordinate Front Desk with Housekeeping; respond to inquiries.
• Resolve complaints within authority or refer to management.

Skills

Typing

Filing

Cash register

Multitasking

Customer service

Interpersonal skills

Scheduling reservations

Computer proficiency

Problem solving

Telephone skills

Education

High School Diploma

Tools

Reservations system

POS system

Office software

Job description

Guest Services in New York, NY is seeking a Front Desk Agent to perform desk attendant functions including checking guests in and out, handling reservations, and operating the switchboard with a focus on welcoming service.

The role requires strong customer service skills, clerical proficiency, and the ability to manage multiple tasks such as sign-ins, room assignments, quote generation, and guest inquiries while maintaining accuracy and a friendly demeanor.