Front Desk Guest Services Agent

Concord Hospitality Enterprises; New Bern (NC); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Competitive wages

Medical/Dental/Vision insurance

401k with Company Match

Discounted room rates

Job summary

Concord Hospitality Enterprises is hiring a Front Desk Clerk to deliver friendly, attentive service and create welcoming experiences for guests during their stay. You will check in/out guests, manage reservations, and handle special requests while maintaining a clean lobby and accurate records.

This role requires a high school diploma, prior hospitality or customer service experience, and the ability to work a flexible schedule including evenings, weekends, and holidays.

Qualifications

• High school diploma or equivalent preferred.
• Previous hospitality or customer service experience preferred.
• Must be able to work a flexible schedule, including evenings, weekends, and holidays.
• Ability to stand for extended periods and lift up to 40 lbs as needed.

Responsibilities

• Deliver exceptional guest service and create a welcoming experience.
• Check guests in/out, manage reservations, and handle special requests.
• Respond to guest inquiries and resolve concerns promptly and professionally.
• Process payments, cash transactions, and guest account charges accurately.
• Answer phone calls and provide information on hotel services and amenities.
• Monitor room availability and maintain accurate guest records.
• Maintain a clean and organized front desk and lobby area.
• Communicate guest feedback, maintenance needs, and operational updates.
• Follow all safety, security, and emergency procedures.

Skills

Customer service

Communication

Multitasking

Organizational

Cash handling

Detail oriented

Stamina

Education

High School diploma

Tools

POS system

Computer basics

Job description

Concord Hospitality Enterprises is hiring a Front Desk Clerk to deliver friendly, attentive service and create welcoming experiences for guests during their stay. You will check in/out guests, manage reservations, and handle special requests while maintaining a clean lobby and accurate records.

This role requires a high school diploma, prior hospitality or customer service experience, and the ability to work a flexible schedule including evenings, weekends, and holidays.