Guest Services Front Desk Associate

Guest Services, Inc.; Haines City (FL); On-site; USD 18,000 - 25,000; Full time

Job summary

Guest Services, Inc. is seeking a Front Desk Agent to handle check-in/check-out, reservations, and switchboard duties with a focus on exceptional guest service.

You will sign in guests, quote room rates, and assist in coordinating with Housekeeping, ensuring charges are posted accurately and folios balanced. The role requires strong clerical and interpersonal skills, the ability to manage multiple tasks, and comfortable working with reservations and POS systems.

Qualifications

• High School Diploma preferred. Minimum age 16.
• Clerical skills including typing, filing and cash handling.
• Experience with reservations or front desk operations is a plus.
• Ability to learn and handle multiple priorities in a fast-paced environment.

Responsibilities

• Check guests and vendors in and out; manage reservations and switchboard.
• Provide administrative and reception support to management and staff.
• Sign in walk-in customers and greet them warmly.
• Quote room rates and upsell when appropriate.
• Coordinate with Housekeeping and verify charges on guest folios.

Skills

Customer service

Multi-tasking

Interpersonal skills

English proficiency

Education

High School Diploma or equivalent

Tools

Reservations system

POS system

Computer proficiency

Job description

Guest Services, Inc. is seeking a Front Desk Agent to handle check-in/check-out, reservations, and switchboard duties with a focus on exceptional guest service.

You will sign in guests, quote room rates, and assist in coordinating with Housekeeping, ensuring charges are posted accurately and folios balanced. The role requires strong clerical and interpersonal skills, the ability to manage multiple tasks, and comfortable working with reservations and POS systems.