Front Desk Guest Service Specialist — Flexible Hours

PM Hotel Group; New York (NY); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Hotel discounts

Competitive pay

Job summary

PM Hotel Group seeks a friendly front desk associate to greet guests, manage check-in/check-out, and share knowledge of local dining and activities. You’ll be the first impression, ensuring a warm, welcoming atmosphere and exceptional service.

You'll need a High School diploma or equivalent and 3–6 months of related experience. The role requires standing, flexible hours including nights/weekends/holidays, and the ability to communicate clearly with guests and team members.

Qualifications

• High School diploma or equivalent.
• 3–6 months of related experience preferred.
• Must be a people-person with excellent interpersonal skills.
• Ability to interact with guests politely and positively, under varying schedules.

Responsibilities

• Be the face of the front desk, check guests in and out, and handle requests.
• Provide local area knowledge and recommendations to guests.
• Handle cash and operate computers, databases and the PMS system.
• Maintain professionalism and a welcoming environment at all times.

Skills

Customer service

Communication

People skills

Education

High School Diploma

Tools

Property Management System (PMS)

Databases

Job description

PM Hotel Group seeks a friendly front desk associate to greet guests, manage check-in/check-out, and share knowledge of local dining and activities. You’ll be the first impression, ensuring a warm, welcoming atmosphere and exceptional service.

You'll need a High School diploma or equivalent and 3–6 months of related experience. The role requires standing, flexible hours including nights/weekends/holidays, and the ability to communicate clearly with guests and team members.