Front Desk Guest Service Pro — Flexible Schedule

PM Hotel Group; Wilmington (DE); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Hotel discounts

Competitive pay

Job summary

PM Hotel Group is seeking a friendly front desk associate to be the face of the hotel. You’ll welcome guests, provide information about local happenings, and ensure smooth check-in and check-out. Excellent customer service, a positive attitude, and strong communication are essential for this role.

We value a high school diploma and 3–6 months of related experience. Expect a fast-paced environment, opportunities to share local knowledge, and the chance to be part of an expanding hotel company

Qualifications

• High School diploma (or equivalent) required
• Face of the hotel front desk with a warm, welcoming attitude
• Strong customer service skills and professionalism in a fast-paced environment

Responsibilities

• Greet and assist guests at check-in/check-out with a friendly, professional demeanor
• Share knowledge of local dining, entertainment, and events with guests
• Handle cash and operate the hotel's computer systems and property management software

Skills

Customer service

Communication

People skills

Local knowledge

Education

High School diploma

Tools

Computers

Databases

Property management systems

Job description

PM Hotel Group is seeking a friendly front desk associate to be the face of the hotel. You’ll welcome guests, provide information about local happenings, and ensure smooth check-in and check-out. Excellent customer service, a positive attitude, and strong communication are essential for this role.

We value a high school diploma and 3–6 months of related experience. Expect a fast-paced environment, opportunities to share local knowledge, and the chance to be part of an expanding hotel company