Front Desk Concierge: Guest Service & Local Guide

PM Hotel Group; Brentwood (TN); On-site; USD 20,664,000 - 24,797,000; Full time

Benefits offered by this job

Hotel discounts

Job summary

PM Hotel Group seeks a friendly front desk associate to greet guests, manage check-in/check-out, and provide local recommendations. You will be the face of the hotel, ensuring a warm, welcoming experience and smooth guest interactions in a fast-paced environment.

Ideal candidates are people-oriented with strong communication skills, capable of handling cash and using front desk systems, and able to work varying shifts including nights and weekends.

Qualifications

• High School diploma or equivalent.
• 3–6 months related experience preferred.
• Excellent customer service and a positive, polite demeanor.

Responsibilities

• Check-in and check-out duties at the front desk with a welcoming attitude.
• Provide guests with knowledge of local restaurants, entertainment, and attractions.
• Accurately handle cash and use PMS, computers, and databases for daily operations.

Skills

Excellent customer service

People-person

Professional communication

Education

High School diploma or equivalent

Tools

Property management systems (PMS)

Cash handling

Computers

Job description

PM Hotel Group seeks a friendly front desk associate to greet guests, manage check-in/check-out, and provide local recommendations. You will be the face of the hotel, ensuring a warm, welcoming experience and smooth guest interactions in a fast-paced environment.

Ideal candidates are people-oriented with strong communication skills, capable of handling cash and using front desk systems, and able to work varying shifts including nights and weekends.