Front Desk Guest Experience Agent

PM Hotel Group; Wilmington (DE); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Hotel discounts

Job summary

PM Hotel Group is seeking a friendly front desk associate in Wilmington to be the face of our hotel, greeting guests and ensuring a warm, memorable stay.

Join us to assist with check-in/check-out, share local dining and activity tips, and maintain smooth operation with cash handling and PMS software knowledge. Must be a people-person able to thrive under pressure, with a High School diploma and 3–6 months related experience.

Qualifications

• High School diploma or equivalent.
• 3–6 months of related hospitality experience preferred.
• Ability to interact with guests and team members in a polite, positive manner.

Responsibilities

• Greet guests and manage check-in and check-out with a welcoming attitude.
• Provide local area information and personalized recommendations.
• Handle guest requests promptly and professionally.

Skills

Customer service

Communication

Cash handling

Education

High School diploma

Tools

PMS software

Databases

Job description

PM Hotel Group is seeking a friendly front desk associate in Wilmington to be the face of our hotel, greeting guests and ensuring a warm, memorable stay.

Join us to assist with check-in/check-out, share local dining and activity tips, and maintain smooth operation with cash handling and PMS software knowledge. Must be a people-person able to thrive under pressure, with a High School diploma and 3–6 months related experience.