Front Desk Guest Service Pro — Local Tips & Great Pay

PM Hotel Group; Washington (District of Columbia); On-site; USD 32,000 - 36,000; Full time

Job summary

PM Hotel Group is seeking a friendly front desk associate to be the face of the hotel, greeting guests and delivering warm, knowledgeable service from check-in to check-out. You will share local recommendations, handle guest requests with professionalism, manage cash, and use our property management system to ensure smooth operations.

You must be comfortable standing and flexible with nights, weekends, and holidays.

Qualifications

• High School diploma (or equivalent) and preferably 3–6 months of related experience.
• Must be a people-person and interact with guests in a polite and positive manner.
• Ability to handle evolving requests and work under pressure, including nights, weekends, and holidays.
• Strong knowledge of local restaurants, entertainment, and events to share with guests.

Responsibilities

• Be the face of the hotel at the front desk and provide excellent service from check-in to check-out.
• Handle cash responsibly and use the property management system and other tools.
• Share knowledgeable local recommendations with guests to enhance their stay.

Skills

Customer service

Cash handling

Local knowledge

Communication

Education

High school diploma

Tools

Property management system

Databases

Computers

Job description

PM Hotel Group is seeking a friendly front desk associate to be the face of the hotel, greeting guests and delivering warm, knowledgeable service from check-in to check-out. You will share local recommendations, handle guest requests with professionalism, manage cash, and use our property management system to ensure smooth operations.

You must be comfortable standing and flexible with nights, weekends, and holidays.