Front Desk Guest Service Pro: VIP Check-ins

Schulte Hospitality Group; Phoenix (AZ); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Daily pay access

Telemedicine and mental health care

Health and life insurance options

401k Plan with Company Match

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Discounts on various services

Job summary

A leading hospitality organization in Phoenix is seeking a dynamic Guest Service Representative. The ideal candidate will greet guests, assist in managing front desk operations, and ensure service excellence. Responsibilities include preparing welcome amenities, answering inquiries, and maintaining a clean desk area. A minimum of one year in Front Desk Operations and knowledge of hotel procedures is required. We offer a rewarding workplace with great benefits including health insurance, a 401k plan, and paid time off.

Qualifications

• Minimum of one year in Front Desk Operations.
• In-depth knowledge of hotel Front Desk operations.

Responsibilities

• Greets guests upon arrival, focusing on personal recognition.
• Helps prepare and assemble welcome amenities.
• Answers phone calls promptly and transfers as needed.
• Responsible for cash handling and bank reconciliation.
• Maintains cleanliness and organization at the front desk.

Skills

Basic computer skills

Effective verbal and written communication

Ability to exceed expectations

Excellent time management

Education

High School diploma or equivalent

Job description

A leading hospitality organization in Phoenix is seeking a dynamic Guest Service Representative. The ideal candidate will greet guests, assist in managing front desk operations, and ensure service excellence. Responsibilities include preparing welcome amenities, answering inquiries, and maintaining a clean desk area. A minimum of one year in Front Desk Operations and knowledge of hotel procedures is required. We offer a rewarding workplace with great benefits including health insurance, a 401k plan, and paid time off.