Guest Experience Specialist – Front Desk

Extended Stay America; Charlotte (NC); On-site; USD 22,041 - 31,684; Full time

Benefits offered by this job

Weekly Pay

Competitive Wages

Great working environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Program

Job summary

An established industry player is seeking a dedicated Guest Services Representative to enhance the guest experience. This role involves assisting guests with check-in and check-out, handling payments, and maintaining a clean and organized front desk area. The ideal candidate will demonstrate a commitment to guest satisfaction, possess strong communication skills, and be able to resolve issues effectively. Join a team that values respect and kindness, and enjoy a supportive work environment with competitive wages and various employee benefits. If you thrive in a dynamic setting and are passionate about hospitality, this opportunity is for you.

Qualifications

• High School Diploma or GED required; related experience preferred.
• Strong customer service and communication skills are essential.

Responsibilities

• Assist guests with check-in, check-out, and payment processing.
• Maintain cleanliness and organization of the front desk and lobby areas.
• Resolve guest issues and ensure a positive experience.

Skills

Customer Service

Communication Skills

Problem Solving

Cash Handling

Time Management

Education

High School Diploma or GED

Tools

Property Management System

Job description

An established industry player is seeking a dedicated Guest Services Representative to enhance the guest experience. This role involves assisting guests with check-in and check-out, handling payments, and maintaining a clean and organized front desk area. The ideal candidate will demonstrate a commitment to guest satisfaction, possess strong communication skills, and be able to resolve issues effectively. Join a team that values respect and kindness, and enjoy a supportive work environment with competitive wages and various employee benefits. If you thrive in a dynamic setting and are passionate about hospitality, this opportunity is for you.