Front Desk Supervisor: Lead, Coach & Elevate Guest Experience

Crestview Management, LLC; Phoenix (AZ); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health and Dental Insurance

Company paid Life Insurance

Short Term and Long-Term Disability Insurance

401(k) and company match

Paid Time Off (PTO)

Free hotel rooms and discounts

Job summary

A hospitality management company in Phoenix, AZ is looking for a proactive Front Desk Supervisor to lead a dedicated team. This role involves supervising daily operations, providing exceptional customer service, and empowering staff to excel. Previous supervisory experience in a front desk or customer service setting is preferred, along with strong communication skills. Benefits include competitive pay, health and dental insurance, and paid time off. If passionate about enhancing guest experiences, apply now!

Qualifications

• Previous experience in a supervisory role at a front desk or customer service environment preferred.
• High school diploma or equivalent; additional education or certifications are a plus.
• Ability to work flexible hours as needed.

Responsibilities

• Supervise and support front desk staff to maintain a welcoming and efficient environment.
• Empower team members by providing guidance, training, and motivation.
• Manage scheduling and daily assignments for smooth operations.
• Handle customer inquiries, complaints, and requests promptly.
• Coordinate with other departments to resolve issues.
• Maintain accurate records and reports related to front desk activities.
• Implement and uphold company policies at the front desk.

Skills

Leadership

Communication

Problem-solving

Multi-tasking

Education

High school diploma or equivalent

Tools

Front desk software

Basic office applications

Job description

A hospitality management company in Phoenix, AZ is looking for a proactive Front Desk Supervisor to lead a dedicated team. This role involves supervising daily operations, providing exceptional customer service, and empowering staff to excel. Previous supervisory experience in a front desk or customer service setting is preferred, along with strong communication skills. Benefits include competitive pay, health and dental insurance, and paid time off. If passionate about enhancing guest experiences, apply now!