Front Desk & Guest Experience Specialist

Hotel Equities; Phoenix (AZ); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Paid Vacation, Sick Time & Holidays

401(k) Retirement Plan

Employee Assistance Program

Career Growth Opportunities & Dev

Job summary

Hotel Equities seeks a friendly Guest Services Representative to join our front desk team in Phoenix. You will welcome guests, handle arrivals and payments, and address requests with a professional, service-first mindset.

We value strong communication, basic computer and cash-handling skills, and the ability to work nights, weekends, and holidays. Join our award-winning hospitality company and enjoy diverse opportunities and benefits.

Qualifications

• High school diploma or equivalent preferred.
• Previous hotel, front desk, or customer service experience preferred.
• Strong verbal and written communication skills.
• Basic computer and cash-handling skills.
• Ability to remain professional while resolving guest concerns.
• Ability to work flexible hours, including nights, weekends, and holidays.

Responsibilities

• Welcome guests and provide friendly, professional service throughout their stay.
• Process arrivals, departures, reservations, payments, and guest requests accurately.
• Respond promptly to questions, concerns, and special requests.
• Resolve routine guest issues and escalate concerns to management when appropriate.
• Maintain accurate guest information, records, and shift documentation.
• Communicate effectively with housekeeping, maintenance, sales, and other hotel departments.
• Promote hotel services, amenities, and relevant guest opportunities.
• Follow cash-handling, security, privacy, and hotel operating procedures.
• Monitor the lobby and front desk area to maintain a welcoming and organized environment.
• Complete assigned shift responsibilities and maintain effective communication during handoffs.
• Perform other duties as assigned.

Skills

Customer service

Cash handling

Verbal communication

Written communication

Professionalism

Teamwork

Education

High school diploma or equivalent

Tools

MS Office

POS systems

Property Management Systems

Job description

Hotel Equities seeks a friendly Guest Services Representative to join our front desk team in Phoenix. You will welcome guests, handle arrivals and payments, and address requests with a professional, service-first mindset.

We value strong communication, basic computer and cash-handling skills, and the ability to work nights, weekends, and holidays. Join our award-winning hospitality company and enjoy diverse opportunities and benefits.