Guest Services Specialist — Weekend & Evening Front Desk

WaterWalk Hospitality; Phoenix (AZ); On-site; USD 30,000 - 45,000; Full time

Job summary

A dynamic hotel management company in Phoenix is seeking a Guest Service Representative to deliver exceptional guest and resident services. This role involves managing front desk operations, ensuring guest satisfaction, and maintaining a welcoming environment. Ideal candidates will have at least one year of relevant experience, excellent communication skills, and a strong attention to detail. Flexible weekend and evening availability is needed based on business requirements. Join a team that values service excellence and community-oriented support.

Qualifications

• Minimum 1 year of front desk, property management, or customer service experience required; hospitality experience preferred.
• Strong computer literacy with proficiency in property management systems.

Responsibilities

• Manage guest and resident check-in and check-out, ensuring accuracy in registration, room assignment, and payment processing.
• Resolve guest or resident concerns promptly and professionally.
• Deliver prompt and courteous service while addressing guest inquiries and requests.

Skills

Customer service

Attention to detail

Communication skills

Multitasking

Education

High school diploma or equivalent

Tools

Property management systems (e.g., AppFolio, Opera)

Job description

A dynamic hotel management company in Phoenix is seeking a Guest Service Representative to deliver exceptional guest and resident services. This role involves managing front desk operations, ensuring guest satisfaction, and maintaining a welcoming environment. Ideal candidates will have at least one year of relevant experience, excellent communication skills, and a strong attention to detail. Flexible weekend and evening availability is needed based on business requirements. Join a team that values service excellence and community-oriented support.