Front Desk: Guest Experience Specialist

Hyatt Hotels Corporation; Miami (FL); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Tuition reimbursement

Free room nights

401K with company match

Paid vacation and sick days

Adoption assistance

Job summary

Hyatt Hotels Corporation is seeking a Front Office Agent in downtown Miami. The role involves guest registration, promoting hotel services, and delivering a welcoming experience at the front desk.

You will interact with guests, handle payments, and respond to inquiries while maintaining Hyatt’s standards of hospitality. This entry-level, full-time position requires a friendly demeanor, strong communication skills, and the ability to work a flexible schedule including weekends and holidays.

Qualifications

• Desire to satisfy guests in a fast-paced environment.
• Refined verbal and written communication skills.
• Ability to stand for long periods of time.
• Flexible schedule including AM/PM shifts, holidays and weekends.

Responsibilities

• Front Office associates handle guest registration and promote hotel services.
• Engage in casual conversations to enhance guest experience.
• Process forms of payment and respond to guest inquiries.
• Serve as the face of Hyatt to guests arriving at the front desk.

Skills

Customer service

Verbal communication

Written communication

Stamina

Flexible scheduling

Job description

Hyatt Hotels Corporation is seeking a Front Office Agent in downtown Miami. The role involves guest registration, promoting hotel services, and delivering a welcoming experience at the front desk.

You will interact with guests, handle payments, and respond to inquiries while maintaining Hyatt’s standards of hospitality. This entry-level, full-time position requires a friendly demeanor, strong communication skills, and the ability to work a flexible schedule including weekends and holidays.