Front Office Leader: Guest Experience & Operations

Hyatt Regency; Miami (FL); On-site; USD 75,000 - 110,000; Full time

Job summary

Hyatt Regency Miami seeks a Front Office Manager to lead the Front Office operations, including staff training, inter-department communications, and scheduling. The role reports to the Rooms Director and focuses on delivering efficient service and meaningful guest experiences.

The candidate will oversee guest service performance, manage budgets, and ensure Hyatt service standards are met, with strong emphasis on guest satisfaction and teamwork. Strong leadership and English proficiency required.

Qualifications

• 4+ years of progressive hotel Rooms Management experience, typically with Hyatt
• Experience with staff training and coordinating inter-department communications
• Proven ability to manage budgets, labor cost plans, and guest services goals
• Strong leadership with a focus on Hyatt service standards and guest satisfaction
• Proficiency in English, both written and verbal

Responsibilities

• Oversee short and long term planning for Front Office operations
• Develop and manage the budget and labor cost plans
• Maintain guest room inventory and staff scheduling
• Coach staff to reflect Hyatt service standards
• Execute Front Office duties to support guest services
• Ensure cash handling aligns with policies and procedures
• Coordinate with housekeeping to align information on pricing and packages
• Address guest complaints and resolve issues effectively
• Lead and hold team accountable for activities and timelines
• Ensure appropriate staffing levels to meet service goals
• Drive high levels of customer service and operational efficiency

Skills

Leadership

Customer service

Communication

Budgeting

Staff training

Staff scheduling

Microsoft Word

Excel

English fluency

Education

Hospitality degree (asset)

Tools

Microsoft Word

Excel

Job description

Hyatt Regency Miami seeks a Front Office Manager to lead the Front Office operations, including staff training, inter-department communications, and scheduling. The role reports to the Rooms Director and focuses on delivering efficient service and meaningful guest experiences.

The candidate will oversee guest service performance, manage budgets, and ensure Hyatt service standards are met, with strong emphasis on guest satisfaction and teamwork. Strong leadership and English proficiency required.