Guest Experience Agent – Upscale Hotel Front Desk

Hyde Hotels; Miami (NM); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading hotel chain in Miami seeks a Front Desk Agent to provide exceptional service to guests. Candidates should have strong customer service skills, preferably with experience in upscale hotels. Responsibilities include welcoming guests, addressing their requests, and ensuring a smooth check-in process. Ideal candidates must be detail-oriented, possess excellent communication skills, and be able to work nights. This role offers a dynamic work environment in the hospitality industry.

Qualifications

• Must have at least one to two years' experience in a public contact position.
• Requires ability to work nights consistently.
• Must display a gracious and friendly demeanor.

Responsibilities

• Greet and check in guests, ensuring personalized service.
• Handle guest requests promptly and accurately.
• Update and maintain the front desk's operations and supplies.

Skills

Customer service skills

Multitasking

Attention to detail

Excellent communication

Education

High School Diploma or equivalent

Bachelor’s Degree preferred

Tools

Opera

HotSOS

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

A leading hotel chain in Miami seeks a Front Desk Agent to provide exceptional service to guests. Candidates should have strong customer service skills, preferably with experience in upscale hotels. Responsibilities include welcoming guests, addressing their requests, and ensuring a smooth check-in process. Ideal candidates must be detail-oriented, possess excellent communication skills, and be able to work nights. This role offers a dynamic work environment in the hospitality industry.