Guest Experience Specialist - Front Desk

Hyatt Regency; Miami (FL); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Free room nights

Medical insurance

Dental insurance

Vision insurance

401K with company match

Paid vacation and sick days

Paid family bonding time

Job summary

Hyatt Regency Miami seeks a Front Office Associate to welcome guests, handle check-in/check-out, and provide information on hotel services. You will be the face of Hyatt, delivering friendly service in a fast-paced environment.

You will assist with guest inquiries, payments, and promotions, while maintaining a polished, professional presence and ensuring guest satisfaction during their stay. Join our downtown Miami team to contribute to memorable experiences near Brickell and the riverfront with

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills
• Ability to stand for long periods of time
• Must be able to work a flexible schedule, AM or PM shifts, holidays, and weekends

Responsibilities

• Front Office Associate duties include guest registration and communication of hotel services and promotions.
• Respond to guest inquiries and assist with payments and arrangements.
• Represent Hyatt in a courteous, professional manner to ensure a positive guest experience

Skills

Guest service

Verbal communication

Written communication

Physical stamina

Flexibility

Job description

Hyatt Regency Miami seeks a Front Office Associate to welcome guests, handle check-in/check-out, and provide information on hotel services. You will be the face of Hyatt, delivering friendly service in a fast-paced environment.

You will assist with guest inquiries, payments, and promotions, while maintaining a polished, professional presence and ensuring guest satisfaction during their stay. Join our downtown Miami team to contribute to memorable experiences near Brickell and the riverfront with