Front Office & Guest Services Manager

hyatt; Miami (FL); On-site; USD 65,000 - 95,000; Full time

Job summary

Hyatt seeks a dedicated Front Office Manager to lead the hotel Front Office team in Miami. The role focuses on delivering exceptional guest service, staff development, and efficient desk operations in line with Hyatt standards.

The manager will coordinate with Housekeeping, manage schedules, handle guest requests and complaints, and ensure accurate cash handling and reporting. Strong leadership and communication are essential.

Qualifications

• 4+ years of progressive Rooms Management experience in a hotel environment.
• Experience with hotel pre-opening a plus.
• Strong leadership and communication skills with a guest-service focus.
• English proficiency and proven ability to manage staff and budgets.

Responsibilities

• Oversee daily Front Office operations and guest services staff.
• Lead staff scheduling and training to Hyatt standards.
• Develop and manage budgets and labor cost plans.

Skills

Leadership

Communication

Staff training

Budgeting

Guest service

Microsoft Word

Microsoft Excel

Education

Hotel/Hospitality degree

Tools

Microsoft Word

Microsoft Excel

Job description

Hyatt seeks a dedicated Front Office Manager to lead the hotel Front Office team in Miami. The role focuses on delivering exceptional guest service, staff development, and efficient desk operations in line with Hyatt standards.

The manager will coordinate with Housekeeping, manage schedules, handle guest requests and complaints, and ensure accurate cash handling and reporting. Strong leadership and communication are essential.