Guest Experience Agent - Front Desk

South Beach Group Hotels; Miami Beach (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

South Beach Group Hotels is seeking a Front Desk Agent to warmly greet guests, check them in and out, and handle requests promptly in line with hotel standards.

You will operate the front desk software, process payments, coordinate with housekeeping and maintenance, and maintain a professional image to support safe and efficient resort operations.

This full-time role requires flexible weekends/evenings, strong communication skills, and the ability to multi-task in a busy lobby setting.

Qualifications

• Previous front office, hotel, or customer service experience preferred.
• Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.

Responsibilities

• Check guests out of the hotel in accordance with procedures and post charges to guest accounts.
• Welcome and register guests into the hotel, fulfilling requests and adhering to policies.
• Maintain professional image and leadership while ensuring safe and efficient resort operations.
• Handle guest billing and credit policy.
• Coordinate with staff and respond to guest requests; assist VIPs as needed.

Skills

Customer service

Bi-Lingual

Cash handling

Computer literacy

Education

College degree in hospitality or business

Tools

ASI Front Desk Cloud

Job description

South Beach Group Hotels is seeking a Front Desk Agent to warmly greet guests, check them in and out, and handle requests promptly in line with hotel standards.

You will operate the front desk software, process payments, coordinate with housekeeping and maintenance, and maintain a professional image to support safe and efficient resort operations.

This full-time role requires flexible weekends/evenings, strong communication skills, and the ability to multi-task in a busy lobby setting.