Front Desk Guest Services Agent

Highgate Hotels, LP; Miami Beach (FL); On-site; USD 21,000 - 28,000; Full time

Job summary

Highgate Hotels, LP is seeking a Guest Services Agent for a full-time front desk role in Miami Beach. You will welcome guests, assist with check-ins and checkouts, and provide information on services, hours, and local attractions.

The position emphasizes courteous service, proper cash handling, and knowledge of promotions. Candidates should have strong communication skills, prior customer service experience, and a willingness to work flexible hours.

Qualifications

• Customer service experience preferred.
• Ability to stand and walk during shifts.
• Flexible with long hours.
• Effective communication with guests and staff.

Responsibilities

• Greet and welcome guests at the Front Desk per Highgate standards.
• Answer guest inquiries about hotel services, hours, and local info.
• Handle check-ins/outs and balance shift paperwork.
• Maintain knowledge of rates, packages, and promotions.
• Ensure safe and courteous service and proper cash handling.

Skills

Customer service

Communication

Hospitality

Teamwork

Education

High School diploma or equivalent

Job description

Highgate Hotels, LP is seeking a Guest Services Agent for a full-time front desk role in Miami Beach. You will welcome guests, assist with check-ins and checkouts, and provide information on services, hours, and local attractions.

The position emphasizes courteous service, proper cash handling, and knowledge of promotions. Candidates should have strong communication skills, prior customer service experience, and a willingness to work flexible hours.