Front Desk Guest Experience Specialist (Multilingual)

Starwood Hotels; Miami (FL); On-site; USD 26,000 - 36,000; Full time

Job summary

Starwood Hotels invites you to join our front desk team in Miami as a Front Desk Agent, delivering warm hospitality and seamless arrivals and departures. You’ll be the first impression for guests and a key part of our service-driven culture.

We seek someone with at least 1 year in guest or customer service, strong communication, and a team-oriented, detail-minded approach. Ability to work in a 24-hour operation is a plus.

Qualifications

• Minimum 1 year of front desk or guest service experience.
• Strong customer service and teamwork skills.
• Detail oriented and able to multitask.
• Willingness to work in a 24-hour operation.

Responsibilities

• Welcome guests and assist with check-in/check-out.
• Provide exceptional guest service and address inquiries.
• Collaborate with the team to ensure smooth 24-hour operation.

Skills

Guest service

Customer service

Team player

Multitasking

Detail oriented

Job description

Starwood Hotels invites you to join our front desk team in Miami as a Front Desk Agent, delivering warm hospitality and seamless arrivals and departures. You’ll be the first impression for guests and a key part of our service-driven culture.

We seek someone with at least 1 year in guest or customer service, strong communication, and a team-oriented, detail-minded approach. Ability to work in a 24-hour operation is a plus.