Guest Experience Specialist

Paycom - ATS; Lincolnia (VA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

401(k)

Disability insurance

Health insurance

Life insurance

Paid time off

Room Discounts

Employee discounts on food & beverage

Job summary

Driftwood Hospitality Management is seeking a Front Desk Associate to greet guests, register them, and process payments with accuracy. The role requires effective English communication, superb guest service, and the ability to operate a computer system to input information and manage accounts.

The position demands standing and movement throughout shifts in a 24/7 hotel environment, with emphasis on accuracy, courtesy, and adherence to safety and policies.

Qualifications

• High school diploma preferred.
• Hospitality experience preferred but not required.
• Strong verbal and written English communication needed.
• Ability to input information accurately into computer systems.
• Ability to stand and move throughout front office areas for long periods.

Responsibilities

• Greet and register guests with a friendly, professional demeanor.
• Input guest information, confirm details, and process payments accurately.
• Manage room keys, vouchers, and charges for guest accounts.
• Answer phones clearly and relay messages to guests.
• Research and resolve guest concerns or issues per guidelines.
• Maintain clean, safe front desk area and follow safety procedures.

Skills

Customer service

English communication

Cash handling

Computer input

Stand/walk duration

Education

High school diploma

Tools

POS system

Calculator

Job description

Driftwood Hospitality Management is seeking a Front Desk Associate to greet guests, register them, and process payments with accuracy. The role requires effective English communication, superb guest service, and the ability to operate a computer system to input information and manage accounts.

The position demands standing and movement throughout shifts in a 24/7 hotel environment, with emphasis on accuracy, courtesy, and adherence to safety and policies.